Cookie Policy

How we use your information

This privacy notice tells you what to expect when Services for Young People, part of Hertfordshire County Council, collects personal information and general information about visitors to our websites. The Services for Young People Listings website is maintained and managed by Services for Young People. This notice applies to information we collect about:

visitors to our websites
people who use our web based or electronic services, eg who subscribe to one of our newsletters or request a publication from us
people who send us an enquiry or a comment
people who notify us under the Data Protection Act

Visitors to our websites

When someone visits www.servicesforyoungpeoplelistings.org we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by Services for Young People Listings

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

Cookie / detailed name	Purpose	More information
Google Analytics/ _utma _utmb _utmc _utmz	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.	Read about them here.
Services for Young People Listings site cookie acceptance/ychsaved & cookie_consent_level	This cookie is used to record if a user has accepted the use of cookies on the Services for Young People Listings website.
Online notification form cookie/ASP.NET_SessionId	This cookie is essential for the online notification form to operate. It is set only for those people using the form. This cookie is deleted when you close your browser.	Visit the Microsoft guide

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit.

To opt out of being tracked by Google Analytics across all websites visit visit.

People who contact us through the website, by email

When we receive a message from a person we will hold a record of the enquiry, either answering it directly or forwarding it to the appropriate person within Services for Young People or Hertfordshire County Council for that person to answer it. This normally contains the identity of the enquirer and any other individuals involved in the enquiry.

We will only use the personal information we collect to process the enquiry and to check on the level of service we provide. We do compile and publish statistics showing information like the number of enquiries we receive, but not in a form which identifies anyone.

We usually have to disclose the enquirer’s identity and certain other details to whoever will answer the enquiry. This is inevitable where, for example, the town of residence needs to be known in order to provide an accurate response. If an enquirer doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle an enquiry on an anonymous basis.

Personal information will be retained in line with Hertfordshire County Council's Record Management Policy. This policy is regularly reviewed, and is adjusted as necessary when there is a change of legislation. It can be found on Hertfordshire.gov at https://www.hertfordshire.gov.uk/about-the-council/freedom-of-information-and-council-data/access-the-information-we-hold-about-you/access-the-information-we-hold-about-you.aspx

When the enquiry is from a young person, and where a record of the enquiry may help our staff to provide a better service on a future occasion, the enquirer’s details may be added to our database of records.

Complaints or queries

Services for Young People tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we may need to share personal information with a partner agency if the complaint relates to them.

You can also get further information on:

circumstances where we can pass on personal data without consent, for example, to safeguard young people and to produce anonymised statistics;
our instructions to staff on how to collect, use and delete personal data; and
how we check that the information we hold is accurate and up to date.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 4 September 2019.

How to contact us

Requests for information about our privacy policy can be emailed to sfyp@hertfordshire.gov.uk or by writing to:

Services for Young People Online Services Team, Post Point CHO022, County Hall, Hertford, SG13 8DF